Project: Customer Experience Research Toolkit

 

Client: UX Company

This UX Company conducted research over a year with the client's ​teams and customers across the globe to better understand their customers' experiences. I worked with them throughout to visually present research back to the client as they uncovered field insights, and then ultimately create a toolkit to leave with the client that their teams can utilize to conduct workshops on an on going basis to help their teams stay customer-focused.

Company Overview

Consultancy providing experience strategy and observational insights for the development of mobile, cloud, web and workplace software

Below: Analog/print deliverable of customer experience toolkit

CX_Kit_sample.png
cx_cards.png
DFS_books.png
book4_sample.png
book2sample.png